Delivery & Shipping

At Luné Wear, we want you to feel confident about your order from checkout to delivery. Below you’ll find information about delivery charges, processing times and tracking, together with guidance if you need help.

Where We Deliver

We currently deliver within the United Kingdom only.

Delivery Charges

• Orders below £39: £9 flat-rate delivery.
• Orders of £39 or more: Free UK delivery.

Your delivery charge will be displayed at checkout before you complete your purchase.

Order Processing

Please allow 1–3 working days for your order to be prepared and dispatched.

Working days are Monday to Friday, excluding UK bank holidays. Weekends and bank holidays are not included in our processing or delivery estimates.

Delivery Times

Once your order has been dispatched, estimated delivery is 3–7 working days.

Including processing, please allow an estimated 4–10 working days from placing your order to receiving it.

These timeframes are estimates. Delivery may occasionally take longer due to carrier disruptions, bank holidays or other unforeseen circumstances. If your order is delayed, please contact us so we can investigate and help resolve the issue.

Tracking Your Order

Once your order has been dispatched, you will receive an email with your tracking details so you can follow its progress.

If you cannot find your dispatch confirmation, please check your spam or junk folder, or contact us for assistance.

Delivery Address Changes

Please check that your delivery address is complete and correct before placing your order.

If you notice an error, email us as soon as possible at hello@lunewearshop.com, including your order number and the correct address. We will do our best to help, but changes may not be possible once your order has been dispatched.

Delayed or Missing Deliveries

If your order has not arrived within the estimated delivery timeframe, please email hello@lunewearshop.com with your order number.

If tracking shows your parcel as delivered but you have not received it, please check whether someone at your address has accepted it on your behalf, then contact us if you still cannot locate it. We will investigate with the delivery provider.

Luné Wear remains responsible for your order until it has been delivered to you or to a person you have authorised to receive it.

Damaged, Incorrect or Missing Items

If your order arrives damaged, contains an incorrect item or has an item missing, please contact us as soon as possible.

Include your order number, a description of the issue and, where relevant, photographs of the item and packaging. This will help us investigate and arrange an appropriate solution.

Contact Us

For any questions about dispatch, tracking or delivery, please email hello@lunewearshop.com. Include your order number if your enquiry relates to an existing purchase.

Your Rights

Nothing in this policy affects your statutory rights under UK consumer law.

We may update this policy from time to time. Any changes will apply to orders placed after the updated policy is published.