Once your order has been dispatched, you will receive a confirmation email with your tracking number.

Delivery within the UK usually takes 3–7 business days.

We currently ship within the United Kingdom only.

If you need to change or cancel your order, please contact us as soon as possible at hello@lunewearshop.com. We will do our best to assist you. Your statutory cancellation rights under UK consumer law still apply.

Each product has its own size guide on the product page. If you need help choosing your size, please contact our Customer Service team.

You may be able to return the item in accordance with our Return & Refund Policy. Please ensure that the item meets the applicable return conditions.

We do our best to display product colours as accurately as possible. However, colours may appear slightly different depending on your screen settings, lighting and device.

Available payment methods will be displayed securely at checkout.

Yes. Your payment is processed securely through our trusted payment providers, and your payment details are protected during the transaction.

Please visit our Return & Refund Policy page for complete information about cancellations, returns, refunds and non-returnable items.

Please contact our Customer Service team at hello@lunewearshop.com. We will provide you with the appropriate return instructions.

Please do not send any items back before contacting us. Email hello@lunewearshop.com and we will provide you with the appropriate return instructions and return address for your order.

Eligible refunds will normally be processed within 14 days of receiving the returned goods, in accordance with applicable UK consumer law. Your payment provider may require additional processing time.

For health and hygiene reasons, certain sealed products cannot be returned once their protective seal has been opened. Please see our Return & Refund Policy for full details.

You can contact our Customer Service team by email at hello@lunewearshop.com.

Our Customer Service team is available Monday to Friday, 8:00 AM – 9:00 PM.

We are happy to help with questions about orders, products, sizing and returns.