Terms & Conditions

These Terms & Conditions apply to purchases made through lunewearshop.com. Please read them before placing an order and keep a copy for your records.

Nothing in these terms limits your statutory rights as a consumer.

1. Product Information

Please read the product description, size guide and care instructions before purchasing.

We aim to represent product colours and details accurately. Colours may appear slightly different depending on your screen settings. This does not affect your right to receive goods that match their description.

Any measurement tolerances will be stated in the relevant product size guide.

2. Orders and Acceptance

Please check your selected products, sizes, quantities, contact details and delivery address before completing checkout.

You will receive an email acknowledging your order. This acknowledgement does not constitute acceptance.

We accept your order when we send your dispatch confirmation. A contract is formed at that point for the products confirmed as dispatched.

If we cannot fulfil your order, we will contact you and refund any payment taken for the affected products. We will not substitute products without your agreement.

3. Prices and Payment

All prices are displayed in pounds sterling (£) and include applicable taxes. Delivery charges are displayed separately before you complete your purchase.

Payment must be made using one of the methods available at checkout.

If we discover a pricing error before accepting your order, we will contact you. You may choose to proceed at the correct price or cancel and receive a refund. We will not collect an additional payment without your agreement.

4. Payment Security

Payments are processed through the payment providers available at checkout and are subject to their security and authorisation procedures.

Never send your full card details, security code or account password by email.

If you suspect an unauthorised transaction connected with an order, contact your payment provider promptly and notify us at hello@lunewearshop.com.

5. Promotions and Discounts

Each promotion is subject to its stated conditions, including any expiry date, minimum spend or product exclusions.

Whether discounts, promotional offers or free gifts can be combined will be explained in the relevant offer.

Changes to promotions will not affect orders we have already accepted under those offers.

6. Delivery

We currently deliver within the United Kingdom only.

• Orders below £39: £9 flat-rate delivery.
• Orders of £39 or more: Free UK delivery.

Order preparation takes 1–3 working days. Following dispatch, estimated delivery is 3–7 working days.

The total estimated timeframe is therefore 4–10 working days from placing your order. Working days are Monday to Friday, excluding UK bank holidays.

Tracking details will be sent by email after dispatch.

If your order is delayed or has not arrived within the estimated timeframe, contact us so we can investigate. These estimates do not limit your legal rights concerning late or failed delivery.

We remain responsible for your goods until you, or a person you have authorised, takes physical possession of them.

Please see our Delivery & Shipping policy for further details.

7. Order Changes

Contact hello@lunewearshop.com as soon as possible if you need to change your order or delivery address.

We will try to accommodate changes before dispatch, but cannot guarantee that they will be possible once processing has progressed.

This does not affect your statutory cancellation rights.

8. Your Right to Cancel

For most goods purchased online, you may cancel without giving a reason from the time you place your order until 14 days after the day you receive the goods.

If products from one order arrive separately, the cancellation period generally ends 14 days after the day you receive the last item.

To cancel, email hello@lunewearshop.com with a clear statement of your decision. Including your name and order number helps us identify your purchase. You may use the cancellation form below, but this is optional.

After notifying us, you have a further 14 days to send the goods back.

You are responsible for the direct return postage costs when returning goods because you have changed your mind. We cover necessary return costs where goods are faulty, incorrect or not as described.

Contact us for return instructions and the appropriate address. You do not need our approval to exercise a valid statutory cancellation right.

9. Returns and Hygiene

You may inspect goods as you reasonably would in a shop.

We may make a proportionate deduction for diminished value caused by handling beyond what is necessary to establish the nature, characteristics and functioning of the goods.

Please retain original packaging and labels where possible.

The change-of-mind cancellation right does not apply to sealed goods that are unsuitable for return for health protection or hygiene reasons once they have been unsealed after delivery. Where applicable, this restriction will be identified before purchase.

Hygiene exclusions do not affect your rights regarding faulty, incorrect or misdescribed goods.

10. Refunds

For a valid cancellation of an entire order, we refund the product price and the standard outbound delivery charge paid, subject to any lawful deduction for diminished value.

If you chose a delivery service more expensive than our least expensive standard option, we are only required to refund the standard delivery cost.

Refunds are issued without undue delay and within 14 days of receiving the returned goods or evidence that you have sent them back, whichever is earlier.

If no goods were supplied, we refund within 14 days of being informed of your cancellation.

Refunds use the original payment method unless you expressly agree otherwise. No refund fee is charged.

11. Faulty, Damaged or Incorrect Goods

We have a legal duty to supply goods that are of satisfactory quality, fit for purpose and as described.

If there is a problem with your goods, contact hello@lunewearshop.com with your order number and a description of the issue. Photographs, where available, can help us investigate.

Your rights may include a refund, repair or replacement, depending on the circumstances. Change-of-mind deadlines and hygiene exclusions do not restrict these rights.

12. Use of Our Website

You must not use our website for unlawful or fraudulent purposes, attempt to gain unauthorised access to its systems, introduce malicious software or interfere with its operation.

If you create an account, take reasonable steps to keep your login details secure and notify us if you suspect unauthorised access.

These conditions do not restrict your right to save product information, policies or order details for your personal records.

13. Intellectual Property

Website content, including our branding, original text and images, belongs to Luné Wear or its respective owners and licensors.

You may view, download or print content for personal shopping purposes and to keep records of your purchases.

Commercial reuse of protected content requires permission from the relevant rights holder, except where otherwise permitted by law.

14. Our Responsibility

We are responsible for foreseeable loss or damage caused by our breach of these terms or failure to use reasonable care and skill.

We do not exclude or limit liability where doing so would be unlawful, including liability for fraud, fraudulent misrepresentation, or death or personal injury caused by negligence.

15. Privacy

Our Privacy Policy explains how we collect, use and protect your personal information.

16. Contact and Complaints

For questions or complaints, email hello@lunewearshop.com. Include your order number where relevant.

We will investigate and work with you towards an appropriate resolution. Nothing in these terms prevents you from exercising your legal rights or bringing proceedings in a court available to you under applicable law.

17. Changes to These Terms

We may update these terms periodically. The version in effect when you place your order applies to that purchase.

Model Cancellation Form

Complete this form only if you wish to cancel your contract. You may also send another clear statement of cancellation.

To: [insert full legal business or proprietor’s name and full business address]
Email: hello@lunewearshop.com

I/We hereby give notice that I/We cancel my/our contract of sale of the following goods:

Goods:
Order number:
Ordered on / received on:
Consumer’s name:
Consumer’s address:
Signature, only if submitted on paper:
Date: