Privacy Policy

At Luné Wear, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and protect your personal information when you visit or make a purchase from our website.

By using our website, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

When you visit or purchase from Luné Wear, we may collect certain information, including:

Your name
Billing and delivery address
Email address
Telephone number, where provided
Order and purchase details
Payment information
Information you provide when contacting our Customer Service team
Information about how you use our website, including browsing activity, device information and IP address

We only collect information that is reasonably necessary to provide our services, process your orders and operate our website.

2. How We Use Your Information

We may use your personal information to:

Process and fulfil your orders
Process payments
Arrange delivery of your purchases
Send order confirmations and shipping updates
Provide customer support
Process returns, refunds and cancellations
Respond to your enquiries
Improve our website, products and services
Prevent fraud and protect the security of our website
Comply with our legal and regulatory obligations

Where you have given your consent, we may also use your email address to send marketing communications about products, promotions and news from Luné Wear.

You can unsubscribe from marketing communications at any time.

3. Legal Basis for Processing

Depending on the circumstances, we process your personal information on the following legal bases:

Contract: When processing your information is necessary to fulfil your order or provide services you have requested.

Legal obligation: When we are required to process or retain information to comply with applicable laws and regulations.

Legitimate interests: When processing is necessary for the legitimate operation, security and improvement of our business, provided that these interests do not override your rights.

Consent: Where you have specifically given your consent, such as for certain marketing communications.

4. Payment Information

Payments made through our website are processed by secure third-party payment providers, such as Stripe and other payment methods available at checkout.

Luné Wear does not store your complete payment card details on our own systems.

Your payment information is processed according to the privacy and security policies of the relevant payment provider.

5. Sharing Your Information

We may share relevant personal information with trusted third parties when necessary to provide our services.

These may include:

Shopify, which provides our e-commerce platform
Payment providers, such as Stripe
Shipping and delivery providers
Our suppliers or fulfilment partners, where necessary to process and deliver your order
Technology and service providers that help us operate our website
Professional advisers or authorities where required by law

We only share information that is necessary for the relevant purpose.

We do not sell your personal information to third parties.

6. International Data Transfers

Some of the companies and service providers we use may process personal information outside the United Kingdom.

Where personal information is transferred internationally, we take appropriate steps to ensure that it is protected in accordance with applicable data protection laws.

7. How We Protect Your Information

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, loss, misuse, alteration or disclosure.

However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure.

8. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

Some information may need to be retained for longer periods where required by law, for accounting, tax, legal or regulatory purposes, or to resolve disputes.

When information is no longer required, we will take reasonable steps to securely delete or anonymise it.

9. Cookies and Similar Technologies

Our website uses cookies and similar technologies to provide essential website functionality, remember preferences, understand how visitors use our website and improve your shopping experience.

Some cookies may be placed by third-party services used on our website.

Where required by law, we will ask for your consent before using non-essential cookies.

You can manage or disable cookies through your browser settings and, where available, our cookie consent tools.

10. Your Privacy Rights

Under applicable UK data protection law, you may have rights including:

The right to access the personal information we hold about you
The right to request correction of inaccurate or incomplete information
The right to request deletion of your personal information in certain circumstances
The right to request restriction of processing in certain circumstances
The right to object to certain types of processing
The right to withdraw consent where we rely on consent
The right to data portability where applicable

To exercise your rights, please contact us using the details below.

We may need to verify your identity before completing certain requests.

11. Marketing Communications

If you choose to subscribe to our marketing communications, we may send you information about Luné Wear products, promotions, special offers and news.

You can unsubscribe at any time by clicking the unsubscribe link included in our marketing emails or by contacting us at hello@lunewearshop.com.

12. Children's Privacy

Our website is intended for adults and is not directed at children.

We do not knowingly collect personal information from children.

If you believe that a child has provided us with personal information, please contact us so that we can take appropriate action.

13. Third-Party Websites

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices or content of those third-party websites. We recommend reviewing their privacy policies before providing them with your personal information.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, services, technology or legal requirements.

Any updates will be published on this page, together with the revised "Last updated" date.

15. Contact Us

If you have any questions about this Privacy Policy, how we use your personal information, or if you wish to exercise your privacy rights, please contact us:

Luné Wear
Email: hello@lunewearshop.com

We aim to respond to privacy-related enquiries as soon as reasonably possible.

16. Complaints

If you have concerns about how we handle your personal information, please contact us first at hello@lunewearshop.com so that we can try to resolve your concern.

You also have the right to complain to the Information Commissioner's Office (ICO), the UK's independent authority responsible for upholding information rights.

You can find further information about your rights and how to make a complaint on the ICO's website.