Return & Refund Policy

At Luné Wear, we want you to feel confident when shopping with us. If you are not completely satisfied with your purchase, you may be entitled to return your item in accordance with the terms below and applicable UK consumer law.

1. Your Right to Cancel

For most online purchases, you have the legal right to cancel your order within 14 days of receiving your goods, without giving a reason.

If you wish to cancel your order, please contact us at hello@lunewearshop.com within this 14-day period.

After notifying us of your cancellation, you have a further 14 days to return the item.

This statutory right does not affect your other legal rights regarding faulty, damaged or incorrectly described products.

2. Return Conditions

Returned items should be:

• Unused and unworn
• Unwashed
• In their original condition
• Returned with all original tags and labels attached
• Returned in their original packaging where applicable

You may handle an item as you would in a shop to check its size, fit and appearance. However, if an item has been handled beyond what is reasonably necessary to inspect it, we may be entitled to make a deduction from the refund where permitted by law.

3. Hygiene & Non-Returnable Items

For health and hygiene reasons, certain sealed products cannot be returned once their protective seal has been opened.

This may include underwear and other personal-use products where the hygiene seal has been removed or damaged.

Swimwear must be returned with any hygiene protection strip still attached.

Personalised or made-to-measure items may also be excluded from the statutory cancellation right, unless they are faulty or otherwise not as described.

4. Faulty, Damaged or Incorrect Items

If your item arrives faulty, damaged or different from what you ordered, please contact us at hello@lunewearshop.com as soon as possible.

We will provide instructions and assist you in resolving the issue in accordance with your statutory consumer rights.

Where a return is required because of an error on our part or because the item is faulty, we will cover the appropriate return shipping costs.

5. Return Shipping Costs

If you are returning an item because you have changed your mind, you may be responsible for the direct cost of returning the goods, unless otherwise stated by Luné Wear.

If the return is due to a faulty, damaged or incorrectly supplied item, we will cover the appropriate return shipping costs.

6. Refunds

Once we receive your returned item, we will process your refund in accordance with applicable UK consumer law.

For eligible cancellations, refunds will normally be made within 14 days of receiving the returned goods.

Refunds will be issued to the original payment method used for the purchase.

Where required by law, the refund will also include the cost of the standard delivery option originally paid by the customer. Additional costs for a more expensive delivery option may not be refundable.

Please note that payment providers may require additional processing time before the refunded amount appears in your account.

7. How to Request a Return

To request a return or cancellation, please email our Customer Service team at:

hello@lunewearshop.com

Please include your order number and details of the item you wish to return.

Our Customer Service team will provide you with the appropriate return instructions.

8. Return Address

Please do not send any items back without first contacting our Customer Service team at hello@lunewearshop.com.

We will provide you with the appropriate return instructions and return address for your order.

9. Your Statutory Rights

Nothing in this Return & Refund Policy affects your statutory rights under UK consumer law.

If an item is faulty, not as described or does not meet the requirements of the Consumer Rights Act 2015, you may have additional rights and remedies.

Questions about a return?

Our Customer Service team is here to help.

Email: hello@lunewearshop.com
Opening hours: Monday to Friday, 8:00 AM – 9:00 PM